En Quintana Roo #JuntosSaldremosAdelante ante el COVID-19

The mexican caribbean continues to welcome visitors and remains vigilant with rigorous covid-19 prevention actions

QUINTANA ROO, MEXICO – March 14, 2020. The state of Quintana Roo in Mexico – home to the Mexican Caribbean’s most popular tourist destinations including Cancun, Playa Del Carmen, Riviera Maya, Cozumel Island, Tulum, Isla Mujeres, Puerto Morelos, Isla Holbox and Grand Costa Maya – continues to welcome visitors while maintaining rigorous protocols to ensure the detection, prevention and minimization of risks associated with COVID-19.

After nearly two months of coordinated measures across the government and private sector, only one confirmed case of COVID-19 has been reported in the State of Quintana Roo. On the afternoon of March 12, a 71 year-old female, an Italian citizen who was recently in Italy, reported symptoms and on March 13 test results confirmed positive for COVID-19. All health protocols were implemented, including isolation of the patient and beginning appropriate treatment, as well as tracing the individuals they came into contact with, none of whom have symptoms or have tested positive for COVID-19.  The patient and all individuals they came into contact with are now undergoing a period of isolation and treatment.

The global COVID-19 situation is receiving the highest levels of attention and action by the Quintana Roo State government – with supervision by the State’s Ministry of Health – as well as the private sector and the wider travel industry. Due to these efforts, the risk to visitors remains among the lowest in the world. There is currently no impact to the visitor experience, and as such all destinations in the Mexican Caribbean are open for business.

We warmly invite travelers to enjoy the incredible hospitality, beautiful weather and beaches, culinary, entertainment and adventure activities, while also requesting that they follow CDC recommended guidelines for hygiene.

In summary:

– There has been only one imported case of COVID-19 in the Mexican Caribbean in nearly two months, and it was quickly detected, their contacts identified and while none have presented symptoms, all are under a 14 day isolation period

– Because of the low risk, the CDC has no recommendation against visiting the State of Quintana Roo due to COVID-19 unless you are a member of a high-risk group where nonessential travel anywhere in the world should be avoided (link to high-risk group information)

– There are no travel bans or restrictions for visitors returning from Quintana Roo to the United States or any other foreign country, as long as you have not also visited a country with a “Level 3 travel health notice” by the CDC within 14 days as well (link to list of countries)

To ensure that the State of Quintana Roo continues to offer all visitors to its Mexican Caribbean destinations an exceptional experience with the lowest level of risk possible, the following steps have been taken and will continue to be diligently implemented and monitored:

• Real-time monitoring of all international developments and recommendations from the WHO, CDC and Mexico’s federal Ministry of Health and the Bureau of Epidemiology for any information to support and strengthen efforts underway.

• Ongoing communications and updates from the Quintana Roo Ministry of Health to share international protocols, best practices and other support to private companies and individuals in order to ensure all measures are taken to prevent issues as well as detect and manage risks.

  • This includes regular public communication, from videos to tip sheets for travelers and more, on best practices in detection and prevention.

• International airport operators, hotels, transportation companies, tour operators, restaurants and others are working tirelessly to ensure the highest levels of cleanliness, while monitoring for signs of illness and preparing a rapid response to contain risks and support individuals who may need assistance.

• In addition to these strong efforts in Mexico, other foreign governments, health organizations, airport operators and airlines have implemented advanced screening procedures for air travelers departing areas impacted by COVID-19. These include screening ticketed passengers before flying by reviewing their travel history, temperature checks and other health screenings at airports and while on Board aircrafts, and immediately suspending further travel and contact with others for those who present symptoms.

  • These efforts, in addition to the restrictions in place in the areas that are most impacted, are greatly reducing the number of international travelers who are potentially carrying the virus and therefore greatly reducing risk overall.

We are confident that these efforts will allow our destinations to continue to welcome tourists from around the world and minimize the risks associated with COVID-19.

In order to do their part, we would also ask that all travelers follow the CDC’s recommended procedures to maintain the highest levels of personal hygiene and immediately self-report symptoms that may require professional medical evaluation and support.  These recommendations include:

  • Wash hands with soap and water frequently, for at least 20 seconds.
  • Cover your mouth and nose with tissues or the fold of your elbow if you sneeze or cough.
  • Avoid contact with sick individuals and avoid crowded places if you are sick.

Additionally, the state of Quintana Roo offers 24-hour service hotlines should any tourist have questions or need any other kind of assistance while they are visiting the Mexican Caribbean:

Quintana Roo Epidemiological and Health Intelligence Unit (UIES): 800 832 9198, Monday through Friday from 08:00 to 16:00. Saturday, Sundays and holidays from 07:00 to 19:00 or 800 00 44 800 for 24-hour service. Both provide bilingual assistance in English or Spanish.

As new information is available, we will continue to share updates to the international travel community and wish to reiterate the commitment of the State of Quintana Roo and its tourism industry to protecting the well-being of all travelers.